Contact Us

If you would like to make a change to your booking or have a general question, please post a query in your account area here. There you can send us messages and request changes. Alternatively send an email to sales@hoteles.co.uk.

We promise all emails other than at weekends will be answered within 24 hours, though during weekdays they will normally be answered within a few hours.

Customer Services opening times
Monday to Friday 9:00am - 5:00pm

By Post

Hoteles
Old Coach House,
Wharncliffe Road
Loughborough
Leicestershire
LE11 1SN
United Kingdom

Please make sure post you send to us is adequately stamped. If postage has been underpaid the letter will not arrive. We strongly recommend you send your letter by registered or recorded delivery. It only cost a few pence more but you have the piece of mind knowing it will not be lost.